How to add a team to a Case Type, Service Type, and Survey

Make sure that the team you want to add is configured by your administrator

You are able to Manage Members for a Case Type, Service Type, and Survey in the Configuration section

  1. In the configuration, navigate to the case type you want to invite a team for

  1. Click on the three dots of the card and select Manage Members

  1. A pop up appears that prompts you to select the members

  1. Decide which Team(s) to add

  1. Specify the Role each Team